Effective Date: November 1, 2024
Family Community Case Management (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and share information from individuals who use our services, visit our website, or engage with us in other ways.
Information We Collect
We collect information to provide and improve our services, communicate with you, and comply with legal obligations. Information collected may include:
1. Personal Information: This includes your name, contact information, and other details necessary to provide transportation, case management, life skills classes, and other services.
2. Usage Information: We may collect details about how you use our website, interact with our services, and engage with us online or through messaging.
3. Device Information: We collect device-specific information when you access our website or use our virtual mailbox and entrepreneurial coaching services, including IP addresses, device type, and browser type.
4. Sensitive Information: When applicable, we may collect sensitive information, such as mental health details, solely to provide specialized services in compliance with legal requirements.
How We Use Your Information
We use the information we collect to:
• Provide and manage our services, including transportation, life skills classes, notary, virtual mailbox, and case management.
• Communicate with you regarding our services, including via text messages and phone calls.
• Maintain legal and regulatory compliance.
• Improve our offerings based on user engagement and feedback.
• Respond to customer service requests and provide support.
Information Sharing and Disclosure
We do not sell or share personal information with third parties for marketing purposes. We may share information in the following situations:
1. With Service Providers: We may share information with third-party service providers who assist us in providing our services. These providers are required to maintain confidentiality and security.
2. For Legal Compliance: We may share information if required by law or to protect our rights, such as in response to a subpoena or to prevent fraud.
3. With Your Consent: We may share information if you have provided explicit consent for a specific purpose.
Security of Your Information
We implement administrative, technical, and physical security measures to safeguard your information. Despite these efforts, no system is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, correct, and delete your personal information. You may also opt out of specific communications, including SMS or emails, by contacting us directly.
Changes to this Privacy Policy
We may update this Privacy Policy as needed. Any changes will be posted here with an updated effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact us at:
Family Community Case Management
P.O. Box 221631
Bedford, Texas 76095
Email: info@fccmdfw.org
(682)345-5557